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Lucille_

Level 1 (4 points)

Frozen iPad

I started the update on my iPad and it is frozen on the white screen with black apple. I have already tried the hard reset and it just keeps coming back to white screen/black apple. I tried just turning it off regularly but it won’t. What do I do?

Posted on Nov 30, 2019 9:00 AM

1 reply

QuickPost

Level 10 (103,789 points)

Nov 30, 2019 2:52 PM in response to Lucille_

Hello,

Please refer to the following Apple Support document.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Originally posted at discussions.apple.com/thread/250903178