can't play itunes music that was purchased

My daughter baught the Frozen 2 soundtrack but only 3 songs will play. When I try to play the others, the screen says, "this computer is not authorized to play *****". Then I reenter my apple id and password and the screen says "this computer was previously authorized". It will keep going through that sequence everytime I try to play the songs. Help!!!

Posted on Jan 2, 2020 4:47 AM

1 reply

turingtest2

Level 10 (280,629 points)

Jan 2, 2020 10:03 AM in response to ecobourn

Repeated requests to authorize an already authorized computer for recent store downloads typically indicates you have corrupt or incomplete copies. Delete the tracks that won't play from your library without hiding from your purchase history. Redownload using the cloud links that should remain, or close iTunes and reopen if they don't show up straight away. While downloading click the activity widget and turn off the option that allows for simultaneous downloads.

If that hasn't helped see If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases - Apple Support.

tt2