User level: Level 1 (13 points)e sim has vanished!
after backing up my old iPhone Air and setting up a new iPhone from the backup, I’ve inadvertently lost my eSIM. It originally had the option to transfer it but it never actually did and now neither phone has an eSIM active. Not sure what to do now, I’ve had the same number for 10+ years and only converted it to eSIM when I changed to an air
Posted on Sep 15, 2026 3:41 PM
User level: Level 10 (233,174 points)Sep 15, 2026 3:50 PM in response to thomasrwborough
thomasrwborough wrote:
e sim has vanished!
after backing up my old iPhone Air and setting up a new iPhone from the backup, I’ve inadvertently lost my eSIM. It originally had the option to transfer it but it never actually did and now neither phone has an eSIM active. Not sure what to do now, I’ve had the same number for 10+ years and only converted it to eSIM when I changed to an air
Just contact your carrier who can easily help you set up the eSim on your new iPhone.
Originally posted at discussions.apple.com/thread/256357636