[Edited by Moderator]
olayemi275
User level: Level 1 (4 points)
User level: Level 1 (4 points)Media & purchases account has been disabled
Posted on Sep 15, 2026 5:09 PM
3 replies
Katana-San
User level: Level 10 (124,115 points)
User level: Level 10 (124,115 points)Sep 16, 2026 10:07 AM in response to olayemi275
Hello~ First finding the reason and enabling your account…see the link below by clicking on and reviewing the information there…
If your Apple Account is locked, not active, or disabled - Apple Support
Note… once inside the link above you may tap on other highlighted tabs of interest for further information. Also…
Contact Apple Support - Apple Support
~Katana-San~
Niel
User level: Level 10 (756,437 points)
User level: Level 10 (756,437 points)Sep 15, 2026 5:11 PM in response to olayemi275
There's a problem with your account information which can't be fixed from your end. Click here and send Apple Support a request to enable it.
(264951)
Smilin-Brian
User level: Level 10 (97,882 points)
User level: Level 10 (97,882 points)Sep 16, 2026 1:04 AM in response to olayemi275
Welcome and thank you for reaching out. 🤗
If you see a message that says "Your Media & Purchases account has been disabled", request reactivation for help.
Thanks again for reaching out. 👍🏼
Good luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
Originally posted at discussions.apple.com/thread/256357659