User level: Level 1 (4 points)Purchased a new IPhone. Trying to accept the 3-month free trial for AppleTV. I open the App click the button and nothing happens.
Posted on Sep 15, 2026 6:25 PM
User level: Level 6 (12,236 points)Sep 15, 2026 6:44 PM in response to GreenMoutainGirl
I’d check that the iPhone is running the latest iOS, then restart it and try the offer again in the Apple TV app.
Also make sure you’re signed in with the Apple Account used to set up the new iPhone. The 3-month offer has to be redeemed within 90 days, and it may not be available if you or someone in your Family Sharing group has already redeemed the same Apple TV offer.
If the button still does nothing after a restart, does it show any message at all when you tap it?
Originally posted at discussions.apple.com/thread/256357712