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Aliona_haritova
User level: Level 1 (4 points)

Unable to change my Apple Account country/region from Turkey to Moldova

Hello. I’m trying to change the country/region of my Apple Account from Turkey to Moldova, but Apple won’t allow me to do it.


It says that I need to spend my Apple Account balance first. However, my balance is 0.00 TRY. I have no active subscriptions, and my previous subscriptions have already expired. I also have no pending payments or billing problems.


Could you please check my Apple Account and tell me what is preventing me from changing the country/region? If there is an old or hidden balance that needs to be cleared, could you please help me remove it so I can change my region to Moldova?


Thank you.


[Re-Titled by Moderator]

Original Title: Cant change the country

Posted on Sep 16, 2026 12:35 AM

3 replies

Smilin-Brian
User level: Level 10 (97,882 points)

Sep 16, 2026 12:51 AM in response to Aliona_haritova

Thank you for reaching out. 🤗


There are many parameters that need to be taken before changing regions because currency valuation is not the same across various regions.


If you are changing regions:

  • Spend any balance remaining on your Apple Account. If you’re not sure whether or not you have a balance, check your Apple Account balance.
  • Cancel any subscriptions that block a country or region change and wait until the end of the subscription period. 
  • Wait for any memberships, pre-orders, movie rentals or Season Passes to complete and wait for any pending store credit refunds to process. You can cancel a pre-order.
  • You may be required to enter a valid payment method for your new country or region. See what payment methods you can use.
  • Redownload your apps, music, movies, TV shows and books on any devices that you might use to play or read them in the future. Some types of content might not be available in your new country or region. Learn what types of content and services are available in your new country or region.
  • After you update your Apple Account billing address and payment method, you can upgrade your iCloud+ plan using the pricing in your new country or region.
  • If you need to empty your balance, Contact Apple Support to request a reset of your account balance to zero.


For full details, learn how to → Change Regions for step-by-step instructions.


Good luck! 👋🏼😉

Smiliñ 😎 Brian

Katana-San
User level: Level 10 (124,115 points)

Sep 16, 2026 9:49 AM in response to Aliona_haritova

Hello ~If you are trying to zero your balance before changing regions…you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card on file thus zeroing your balance . You may also go to lower left hand corner and click on Support and they can zero it for you or…


Contact Apple for support and service


Also if you are changing regions take a look through this article as well…


Change your Apple ID country or region - Apple Support


~Katana-San~

Ingo2711
User level: Level 10 (93,009 points)

Sep 16, 2026 1:14 AM in response to Aliona_haritova

Maybe you should contact the official Apple Support in Türkiye and ask them to look to your personal details, to find the reason for that.

Originally posted at discussions.apple.com/thread/256357898