I use a 10th generation iPad for work (that I do not personally own) and I've been experiencing consistent problems with the Files app for the past year.
The same problems have been happening between iPadOS versions 17 through 18.7.8 and this iPad has only used 19.02 GB of 64 GB available so I'm sure this isn't a storage space or iOS update related problem.
While using the Files app, the screen will suddenly go dark, flash bright blue, go dark again, and then the PDF file I have open will be locked out of renaming (the only options displayed under the dropdown menu after tapping the file name are lock PDF, duplicate, move, and print when usually "rename" appears under "move").
This glitch occurs indiscriminately and randomly when any of these actions are taken:
- Tapping a PDF file to open it
- Swiping between PDF files
- Swiping between PDF files after using the markup tool
- Using the markup tool with the apple pencil 2
- Tapping the markup tool to exit out of markup mode
- Tapping the Done option after editing a PDF
This glitch causes several detrimental issues including:
- Deleting markup tool edits that I have made
- Undoing the file name edit that I have made
- Locking me out of renaming a file until I open up a different PDF file and then go back to the original one
- Moving me to a PDF file I was previously working on
- Applying the changes I made to a PDF file to a completely different PDF file
The work I do on this iPad on a daily basis is downloading PDF files, renaming them, and using the markup tool to edit them. With these being the only tasks I do on this iPad, this Files glitch has been incredibly difficult to work with. This glitch happens multiple times every single day without fail. I don't know if there is any possible way to fix this issue, but I would appreciate any help at all.