User level: Level 1 (10 points)My icloud Desktop and Documents files have disappeared on my M5 MacBook Pro, which is using macOS 27. When I connect to the Restore Files option in iCloud in Safari, I repeatedly get this message "There was a problem loading this content. Please try again." Can anyone please help? Thanks
[Re-Titled by Moderator]
Original Title: Disappearing iCloud files
Posted on Sep 17, 2026 7:46 AM
User level: Level 6 (12,236 points)Sep 17, 2026 12:24 PM in response to kensmith26
Before changing any iCloud settings, I’d first check whether the files are still in iCloud Drive.
On your Mac, open Finder > iCloud Drive and look inside Desktop and Documents. Also sign in to iCloud.com, open iCloud Drive, and check both Browse and Recently Deleted. Deleted iCloud Drive files can normally be recovered for up to 30 days. → Recover deleted files on iCloud.com - Apple Support
For now, I wouldn’t turn off iCloud Drive, disable Desktop & Documents, or sign out of your Apple Account while you’re trying to locate the files.
If the files aren’t visible in iCloud Drive or Recently Deleted and the Restore Files page keeps giving that error, I’d contact Apple Support so they can check the iCloud side of this with you.
Originally posted at discussions.apple.com/thread/256359010