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final192
User level: Level 1 (4 points)

Lines on iPad Screen

iPad Horizontal Lines Issue

I’ve had an iPad Pro M2 11 inch (2022) since 2023 and I took good care of it, no cracks, and used a cover case until when it was activation locked with my old Apple Account I Forgot and I left it for a long time, until I unlocked it and I saw that there was 2 lines on my screen, pink and green (I don’t know what it’s called but I’m not good at English.) as it keeps appearing more than 13 lines, and like covering the bottom of the screen. I thought I could be normal with those, until those black horizontal lines appeared on my screen every time it reacts to every color, or everytime I turn on my iPad and those black horizontal lines keep moving, and blinking really fast, each lines are 1 millimeters away, and it keeps moving like it spreads out more lines and it got worse. It became white and it started blinking and making more lines, and appearing the logo of the icons like "cut out" or whatever it’s called, it made me have goosebumps and it looks so like, uncomfortable, disgusting and the glitched letters made me even more uncomfortable. But I hope you guys know what’s the problem so please tell me so I could get it fixed, thank you.

@

Posted on Sep 17, 2026 8:43 AM

2 replies

LotusPilot
User level: Level 10 (334,506 points)

Sep 17, 2026 9:22 AM in response to final192

You can easily determine if you have a hardware or software issue. A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...


When reviewed, if the lines are not present in the screenshot image, then you have demonstrated that you have a hardware fault that, sooner or later, may become sufficiently severe that repair or replacement of the iPad are the only options. If the lines are visible in the screenshot, then something other than hardware will be the cause.


Note: When reviewing the image, rotating the iPad screen orientation by 90°, from Portrait to Landscape, will ensure that the image does not coincide with screen defects if present. Viewing the image on another device will provide a clearer determination.


Take a screenshot on your iPad – Apple Support



If the test indicates that a hardware fault (as, given your description is perhaps likely) a visit to the Genius Bar at your local Apple Store is recommended - where the technicians will be able to test and assess your iPad. This will likely inform your next steps:


Genius Bar Reservation and Apple Support Options - Apple

iPad Repair – Official Apple Support


For practical purposes, in lieu of repairing and returning your own iPad, Apple usually exchange a qualifying iPad for a renewed/refurbished iPad of the same model and specification. The cost of the exchange is the same as would otherwise be charged for repair. Unless you have benefit of an active AppleCare plan, an out-of-warranty repair while expensive will be somewhat less than the cost of a replacement iPad.


As for out-of-warranty repair costs, Apple offers a fixed-price price repair. You can verify eligibility and cost for your region/country here:

iPad Repair & Service - Apple Support


If you have an active AppleCare+ plan, the cost of repair is reduced to a small excess/deductible fee.




Smilin-Brian
User level: Level 10 (97,882 points)

Sep 17, 2026 9:00 PM in response to final192

Welcome and thank you for reaching out. 🤗


There appears to be a problem with the internal display panel. Only a certified Apple technician can determine the cause and offer a complete solution.


Therefore, I recommend service.


Service Checklist:


Service Appointment:


Contact Information:


Additional Support:


Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Originally posted at discussions.apple.com/thread/256359071