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Denis_Iurev
User level: Level 1 (4 points)

How can I clear a small Apple Account balance so I can change my country/region?

Hi,

I currently have 2 RUB remaining on my Apple Account balance.

I want to change my Apple Account country/region, but Apple requires the balance to be spent first. The problem is that I cannot find a way to spend the remaining 2 RUB.

I have already tried:

  • the Apple Support website;
  • the Apple Support app on iPhone.

In both cases, I could not find a chat option. The US support page only offers a phone call.

Does anyone know whether there is:

  1. a way to spend exactly (or almost exactly) 2 RUB;
  2. an email or other online way to contact Apple Support specifically to have a small remaining balance cleared;
  3. another way to remove the balance so I can change my country/region?

I am not looking for a cash refund. I just need the remaining Apple Account balance to be cleared because it is preventing the country/region change.

Thanks!

Posted on Sep 18, 2026 7:27 AM

3 replies

Mac Jim ID
User level: Level 10 (105,996 points)

Sep 18, 2026 7:54 AM in response to Denis_Iurev

There are only 2 options to clear your balance:

  • Add a card in your current region to make a purchase where it will first zero out your account balance and bill the remainder to your card.
  • Contact Apple directly, and this option is only possible if support is available in your region. There is no email support, you only have a Call/Chat option and even those are not supported in all regions. Contact Apple Support - Apple Support


If you can't add a card and there is no support in your region, then the only thing you can do is create an Apple Account in your new region and abandon your old one. You may be required to add a card in the new region for verification of the correct App Store being used.


Katana-San
User level: Level 10 (124,115 points)

Sep 19, 2026 9:45 AM in response to Denis_Iurev

Hello ~If you are trying to zero your balance before changing regions…you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card on file thus zeroing your balance . You may also go to lower left hand corner and click on Support and they can zero it for you or…


Contact Apple for support and service


Also if you are changing regions take a look through this article as well…


Change your Apple ID country or region - Apple Support


~Katana-San~

Smilin-Brian
User level: Level 10 (97,882 points)

Sep 19, 2026 1:05 AM in response to Denis_Iurev

Welcome and thank you for reaching out. 🤗


There are many parameters that need to be taken before changing regions because currency valuation is not the same across various regions.


If you are changing regions:

  • Spend any balance remaining on your Apple Account. If you’re not sure whether or not you have a balance, check your Apple Account balance.
  • Cancel any subscriptions that block a country or region change and wait until the end of the subscription period. 
  • Wait for any memberships, pre-orders, movie rentals or Season Passes to complete and wait for any pending store credit refunds to process. You can cancel a pre-order.
  • You may be required to enter a valid payment method for your new country or region. See what payment methods you can use.
  • Redownload your apps, music, movies, TV shows and books on any devices that you might use to play or read them in the future. Some types of content might not be available in your new country or region. Learn what types of content and services are available in your new country or region.
  • After you update your Apple Account billing address and payment method, you can upgrade your iCloud+ plan using the pricing in your new country or region.
  • If you need to empty your balance, Contact Apple Support to request a reset of your account balance to zero.


For full details, learn how to → Change Regions for step-by-step instructions.


Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Originally posted at discussions.apple.com/thread/256359776