User level: Level 1 (4 points)Why can't I download the MyDigital ID app? It says "payment not complete"—why?
Posted on Sep 19, 2026 12:17 AM
User level: Level 10 (97,882 points)Sep 19, 2026 12:39 AM in response to Nurulainnadhira
You can’t use the App Store if your account has unpaid balances, a pending purchase or a region mismatch.
Make sure your billing address matches your region, clear any pending charges and try again.
Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.
If it still fails, contact Apple Support directly.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian
User level: Level 10 (124,115 points)Sep 19, 2026 9:42 AM in response to Nurulainnadhira
Hello~ First finding the reason and enabling your account…see the link below by clicking on and reviewing the information there…
If your Apple Account is locked, not active, or disabled - Apple Support
Note… once inside the link above you may tap on other highlighted tabs of interest for further information. Also…
Contact Apple Support - Apple Support
~Katana-San~
User level: Level 1 (4 points)Sep 19, 2026 12:19 AM in response to Nurulainnadhira
Saya tiada buat apa apa pembelian pun ?
Originally posted at discussions.apple.com/thread/256360270