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thufromthai binh
User level: Level 1 (4 points)

Mac Studio M4 Max order not upgraded as expected

In June, I placed an order for a Mac Studio M4 Max. Later in August, I received an email from Apple regarding an automatic product upgrade. However, upon receiving the delivery, the product I received is still the Mac Studio M4 Max model. I contacted the support hotline but received an unsatisfactory response. They claimed that the email was sent in error and that my product would not be upgraded. However, I have not received any official written confirmation or email from Apple stating that there was a system error or that my order would remain unchanged.

Posted on Sep 21, 2026 11:07 AM

5 replies

Grant Bennet-Alder
User level: Level 10 (148,617 points)

Sep 21, 2026 11:18 AM in response to thufromthai binh

Apple standard policy for direct-from-Apple purchase satisfaction is ONLY this:


You have 14 days from receipt to return your Apple products for a full-value refund or exchange, in the same country as the original purchase.


This is your only recourse in the US and MANY other markets.





Phil0124
User level: Level 10 (242,520 points)

Sep 21, 2026 11:26 AM in response to thufromthai binh

Sounds like you misinterpreted something, because in August the new M5 Mac Studios weren't even announced yet, so there would have been nothing at that time to upgrade to.


What did this email about "automatic product upgrade" say exactly?


If the email was sent in error, they might not have known about it so would not have sent an email correcting the issue.


Also, not entirely sure what you expect this user to user forum to do about the issue.



thufromthai binh Author
User level: Level 1 (4 points)

Sep 21, 2026 11:27 AM in response to Grant Bennet-Alder

in my country, orders purchased from the Apple Store cannot be returned or exchanged. vietnam

thufromthai binh Author
User level: Level 1 (4 points)

Sep 21, 2026 11:30 AM in response to Phil0124

I received the email after Apple launched the Mac Studio M5. I want to ask if anyone has encountered this situation before.

Grant Bennet-Alder
User level: Level 10 (148,617 points)

Sep 21, 2026 12:05 PM in response to thufromthai binh

Then you can rest assured that the system you own is the best that was available when you placed your order.


Computers will always be generally faster, better, and cheaper if you wait.

Originally posted at discussions.apple.com/thread/256362108