User level: Level 1 (4 points)New air tags say they're already connected to an Apple ID - any thoughts on what I can do? 2 of the 4 that came in a 4-pack are saying this. Thanks
Posted on Sep 22, 2026 12:05 PM
User level: Level 1 (44 points)Sep 22, 2026 2:46 PM in response to sandmanabq
Return the two defective AirTags for an exchange or refund, as brand-new AirTags should never be linked to an existing Apple ID.
If you bought them from a retailer where returning is difficult, or if you want to try troubleshooting first, here is what you can do:
try a manual restart by taking out the battery waiting 15 seconds and putting it back in.
Originally posted at discussions.apple.com/thread/256362900