imac won't allow subaru navigation maps to download
snydy
User level: Level 1 (5 points)
User level: Level 1 (5 points)iMac won't download Subaru navigation maps
Posted on Sep 23, 2026 9:55 AM
10 replies
MrHoffman
User level: Level 10 (169,253 points)
User level: Level 10 (169,253 points)Nov 5, 2026 8:22 PM in response to Dale Drew
Seems to have been an issue for a while, based on this similar-looking discussion:
https://contactus.subaru.com/_entity/annotation/e487a6de-d752-ec11-8c62-0022482a233b
The download versions listed are “macOS 10.12/10.13/10.14”, too. Very old. Well before the signing.
According to other Subaru docs, it’s also potentially possible to update over Wi-Fi, in 8-state chunks.
See the Option-2 section here:
https://contactus.subaru.com/_entity/annotation/76a3f8fb-d652-ec11-8c62-0022482a233b
But I’d probably borrow a Windows PC for this task, and use that to generate the USB stick.
John Galt
User level: Level 10 (162,806 points)
User level: Level 10 (162,806 points)Nov 5, 2026 7:34 PM in response to snydy
The only installer I could find is not compatible with macOS 26.6 as shown in your Profile information.
Those are very old. Apple hasn't used the "OS X" terminology for about a decade.
Might that be a factor?
FYI I downloaded it and the .dmg file wouldn't even open. Subaru needs to fix something.
KiltedTim
User level: Level 10 (238,530 points)
User level: Level 10 (238,530 points)Nov 5, 2026 4:41 PM in response to Dale Drew
What did Subaru say when you reported the problem to them?
Dale Drew
User level: Level 1 (8 points)
User level: Level 1 (8 points)Nov 5, 2026 4:35 PM in response to KiltedTim
In order to update maps Subaru has a downloader (dmg) for Mac OS X. When attempting to mount the installer an error message is generated stating "Malware Blocked and Moved to Trash." The map function is a subscription service accessible on the Subaru website.
HWTech
User level: Level 9 (78,350 points)
User level: Level 9 (78,350 points)Nov 5, 2026 5:23 PM in response to Dale Drew
Dale Drew wrote:
In order to update maps Subaru has a downloader (dmg) for Mac OS X. When attempting to mount the installer an error message is generated stating "Malware Blocked and Moved to Trash." The map function is a subscription service accessible on the Subaru website.
Maybe post a screenshot of the error message.
KiltedTim
User level: Level 10 (238,530 points)
User level: Level 10 (238,530 points)Sep 23, 2026 10:42 AM in response to snydy
I don't think your Mac cares shat kind of maps they are, or whether they are maps at all. At least now when it comes to downloading anything. "Downloading" would be transferring data from a host on the internet to your Macs local storage.
Why don't you explain what's actually wrong.
Dale Drew
User level: Level 1 (8 points)
User level: Level 1 (8 points)Nov 5, 2026 4:51 PM in response to KiltedTim
Am awaiting a response... I searched both the Subaru Forums (didn't find anything) as well the Apple Support Community and found this thread. Thought I could probably clarify what the issue is. Will repost if and when I hear anything from Subaru.
Dale Drew
User level: Level 1 (8 points)
User level: Level 1 (8 points)Nov 5, 2026 5:00 PM in response to Keith Barkley
I don't currently have any other virus protection. However the error message is a Mac OS X generated message so I have to believe that it is the Mac operating system blocking the installer from mounting.
Keith Barkley
User level: Level 7 (21,929 points)
User level: Level 7 (21,929 points)Nov 5, 2026 4:52 PM in response to Dale Drew
Do you have any other virus protection? usually Mac's aren't that aggressive about Malware.
Dale Drew
User level: Level 1 (8 points)
User level: Level 1 (8 points)Nov 5, 2026 7:07 PM in response to HWTech
Originally posted at discussions.apple.com/thread/256363589