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problem to upgrade my appletv

Cant upgrade my TvOS on my appletv.....I hace try several times to run the upgarade but it dont inslaa the last TvOS and remain on that that was from beginnig

7 replies

Apple TV 4K, tvOS 16

If your Apple TV is on tvOS 16 (from 2022/​2023), then the jump-in-one-go to tvOS 26/​27 may be too much for the regular on‑device updater.

Instead try the Reset and Update option.

Reset or restore your Apple TV to its factory settings - Apple Support


Else contact Apple (or an Apple Authorized Service Provider) for assistance.

Update your Apple TV - Apple Support

Get service - Apple Support


They may ask for your exact model. There are now 4 (almost 5*) 4K models: A1842, A2169, A2737, A2843.

Identify your Apple TV model - Apple Support

Find your Apple TV model number - Apple Support

Thanks for answer =)

Yea that was what I was afraid for ...I have apps that I have payed for and thinking I gonna do it without reset appletv , but it seems that thats the only thing to do to be able to upgrade it.....do you know any way to keep the apps without have to pay for them again?? Or is it a way to choose what upgrade of tvos you wanna install??

As long as you’re using the same Apple Account, any “paid” apps should still be available after any TVos software upgrade.


You might have to re-download them, but that’s a normal “minor speed bump” sort of step.

Now I have reset and update but it seems that it freeze when it comes to 2 of 2 the stock is full and appletvs lamp is blinking but it has been an hour now and nothing more happens ....shall I wait longer???

Oki so if I do a full reset of appletv I just download apps again and dont have to pay for them again ?


Correct. 😀

Do report back if you run into any unforeseen issues.

and now it has been reset but it is still TvOS 16 =(