User level: Level 1 (4 points)After updating to IOS 27.2 I have not been able to use FaceTime normally, I don’t receive Group FaceTime calls, and when I try to join it says call failed and I see “unknown” in the call. The only other people I know with these issues are my friends that I’m trying to call. Has anyone else experienced this?
Posted on Nov 4, 2026 5:28 PM
User level: Level 4 (2,112 points)Nov 4, 2026 6:00 PM in response to baconeggandcheese
A few things to try: 1) Settings > General > Software Update - make sure you're on the newest 27.x build, since small updates often fix FaceTime bugs. 2) Settings > Apps > FaceTime - turn FaceTime off, restart the iPhone, turn it back on. 3) Settings > General > Transfer or Reset > Reset > Reset Network Settings. Also ask your friends to update to the same iOS version, as the 'Unknown' name often shows when the other side is on older software.
User level: Level 1 (8 points)Nov 5, 2026 8:03 AM in response to YkitsKellz
I have been facing the exact same issue on both my Mac and my iPhone since I updated to macOS 27.2 and iOS 27.2 respectively. I have already tried every possible troubleshooting method but to no avail. I contacted Apple Support, they escalated the issue, and in the end, as usual, they had no solutions. I am so glad and relieved to find out I am not the only one.
User level: Level 1 (14 points)Nov 5, 2026 4:30 AM in response to baconeggandcheese
Haven’t had this but my FaceTime calls since the update doesn’t hang up until the other person hangs up as well, and last night while switching a call to my Mac it had me on the call from both devices after it already showed I switched to my Mac
Originally posted at discussions.apple.com/thread/256388971