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MaximA7
User level: Level 1 (4 points)

Apple Account Password iOS 27

Here’s the situation: after an iOS update, a "Password for Apple Account" pop-up notification appeared. The email address shown isn't mine—or perhaps it’s obscured/encrypted; I’m not sure. In any case, when I enter my password, it’s rejected. Even after I change my password and try the new one, it still doesn't work. Could you please advise on what I should do?

Posted on Nov 5, 2026 4:50 AM

5 replies

Limnos
User level: Level 10 (462,771 points)

Nov 5, 2026 5:46 AM in response to MaximA7

Did this iPhone have a previous owner? If it did, was it reset properly before you took ownership? --> https://support.apple.com/109511


To me it is looking like it may be asking for the password for the account that is signed into the device which could be that of a previous owner. Apple has two related features, Activation Lock ( https://support.apple.com/108794 ) and Find My ( https://www.apple.com/icloud/find-my/ ), which effectively prevent anyone else from using an iPhone, iPad, or iPod touch if it's ever lost or stolen. Deactivation of either requires knowing the Apple ID (email address, or possibly a telephone number in some countries) and password that set the feature, or by placing a special request to Apple to reset the device. This Apple Account information essentially defines the current ownership of the device.



Limnos
User level: Level 10 (462,771 points)

Nov 5, 2026 2:00 PM in response to MaximA7

If it was not prepared properly (basically entirely erased) then it will prompt for the account that was used to download any non-Apple standard apps. Get the previous owner to follow the instructions in the earlier link. If that is too much then delete any apps coming up with that prompt and redownload them while signed in with your account.

MaximA7 Author
User level: Level 1 (4 points)

Nov 5, 2026 1:47 PM in response to Limnos

Okay... But I'm not sure if the previous owner reset the iPhone correctly. Is it possible to answer his email somehow so that I can pass this apple account verification and download applications from the App Store..?

MaximA7 Author
User level: Level 1 (4 points)

Nov 6, 2026 4:07 AM in response to Limnos

You didn't understand. I can't download any applications. They ask to pass the inspection

MaximA7 Author
User level: Level 1 (4 points)

Nov 6, 2026 4:09 AM in response to MaximA7

And I have no contact with the previous owner🥲

Originally posted at discussions.apple.com/thread/256389186