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Apple music graying out songs in playlists Windows PC

Multiple songs in my apple music playlists are getting grayed out. I've tried every fix recommended and nothing is helping. The songs are available on my phone but grayed out on my pc. I've tried deleting them from my library and re adding them, I've reauthorized my machine, I've completely reset my apple music files, I've toggled on and off the sync library. Literally everything I've been recommended doesn't work. It's extremely frustrating and I can only hope a fix doesn't involve going through literal thousands of saved songs to manually fix the multiple that don't work (if there even is a fix)

1 reply

Hi there

Please try this


Instead of guessing, you can see the exact error status for each track inside the Apple Music app on your PC:


  1. Open Apple Music and click Songs in the left sidebar. 
  2. Right-click the column headers (where it says Name, Artist, Album), and select Cloud Status. 
  3. Look at the status for the grayed-out tracks:
    • No Longer Available: The track was removed or re-uploaded with a new ID on Apple Music. (You have to delete and re-add them from the catalog).
    • Waiting: The song is stuck waiting for iCloud to match it. Try updating your cloud library manually or checking your internet connection.
    • Exclamation Point (!): Apple Music lost the path to the original local file on your PC.