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DonnieGib
User level: Level 1 (4 points)

iCloud email not updating due to full storage; how to use family plan?

My wife’s iCloud will not update with new emails. Her iCloud storage is fully 5GB. We have the family 2TB iCloud storage that we pay for monthly. If I go to family members and select my wife, her information is still her old hotmail address but she only uses iCloud for email. Is there a way to link her iCloud email account to the monthly storage we’re paying for? Thanks.

Posted on Nov 6, 2026 8:30 AM

3 replies

sberman
User level: Level 10 (280,982 points)

Nov 6, 2026 2:47 PM in response to DonnieGib

Be certain you set up the family iCloud+ access correctly. The storage space there should accommodate everyone’s iCloud email.

Use iCloud+ with your family

DonnieGib Author
User level: Level 1 (4 points)

Nov 7, 2026 10:07 AM in response to sberman

Thanks for the response. I think our problem stems from originally using her Hotmail account 15 years ago and not just making a new iCloud(or MobileMe) account. If I go to her settings page it shows her Hotmail under her Apple account but she doesn’t use that email, just her iCloud email. Should we just abandon using the Hotmail login? Would she lose everything that was associated with her Hotmail login?

Originally posted at discussions.apple.com/thread/256389829