Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.

Apple TV 4K screen saver repeats a limited set of photos from Photos app album

I have an AppleTV 4k tvOS 27.2. I've set up the screen saver to show pictures from the Photos app by creating a regular album and creating a shared album. I created the shared album through my iMac (MacOS 13.7.8 the latest OS it can handle) and through the iCloud.com interface to make sure that a depricated OS wasn't the problem. I used a different album name each time to make sure that the album's name wasn't cached somewhere. I deleted the previous album before creating the new one. Each time the screen saver starts up by either forcing it with Preview in settings or letting the screen timeout, the screen saver starts showing pictures from the album but then after between 10 and 41 pictures, the picture set starts over with the same pictures. If I restart the screen saver, I get a different group of pictures but a different number of pictures in the set. This behavior happens whether it's looking for pictures from a regular album or a shared album. I've made sure that the albums on the AppleTV match the albums in iCloud and on my iPhone. I use the same folder of pictures on my iMac's desktop, and it shows different pictures in a different order every time. It never repeats the same fixed series of pictures. I've spent several hours on the phone with Apple Support and they've (supposedly) reported the problem each time. As I've scoured forums for a solution, I'm guessing that there's really no solution to this because it's a reproducible bug. That said, if you're experiencing this problem, please get in touch with Apple Support and maybe if they get enough complaints, it will be fixed in a tvOS update.

2 replies

What you are seeing is the cache, not the album. The Photos screen saver does not stream the whole album live, it downloads a working set of photos onto the Apple TV and rotates inside that set, and the set only refreshes in the background over time. On a new setup it starts small and grows slowly, which reads exactly like it is stuck on a limited selection.


Things that move it along:


1. Leave the Apple TV on and idle on the network. The cache builds while the box sits unused, it will not fill while you are actively watching things.


2. Force a rebuild: switch the screen saver to Aerials, restart the Apple TV, then switch back to your album and reselect it. That makes it drop the current set and pull a fresh one.


3. Check free space under Settings > General > Manage Storage. The cache is one of the first things squeezed when the Apple TV fills up with apps, and a squeezed cache means a small rotation.

4. If the album is very large, expect sampling either way, a few hundred photos rotate much better than several thousand. And Shared Albums sync and cache more slowly than regular iCloud albums, so if one of your two test albums behaves better, that will be why.

Suggestion 1: The agent also mentioned picture caching. I'm not buying this cache thing for several reasons. I've tried leaving the AppleTV on and idle but the number of pictures never exceeds 41. Each time the screensaver starts, it chooses a different set and number of pictures. I've been able to replicate this over and over. Given that I've invoked the screen saver dozens of times and each time I get a different set and number of pictures, the number of pictures cached must be greater than the number that repeats (again between 10 and 41). If caching were the problem, then each time the screen saver starts, it would show the same pictures. It doesn't. I can manually invoke a slideshow in the TV - Photos app and I stopped counting at over 100 unique pictures. Since the photos live in iCloud, why can Photos access them but tvOS can't.


Suggestion 2: Been there, done that myself and with the Apple Agent. No change.


Suggestion 3: About 1/4 of the storage is currently used


Suggestion 4: Before trying the screen saver, I made sure that the shared album was fully synced by checking it on my iPhone and iPad. I also did the same with a regular album There's no difference. In both cases screen saver chooses between 10 and 41 pictures to display and a different set each time the screen saver starts.


The agent did admit that this has been a problem back to tvOS 16. It's probably not a priority for Apple.