Did you try to use the Account Recovery?
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If you don’t have a trusted device to change your passwords and can’t provide recovery factors to reset your password, you can request account recovery for Apple to help you regain access. For your security, this process could take a while — several days or more.
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Where to start account recovery
- Safari — Using a device with iOS 17 or later or macOS 27 or later, go to iforgot.apple.com using Safari and follow the instructions. When possible, the website redirects you to a trusted device to change your password.
- The Support App — You can use the Support App on a borrowed device or a device at the Apple Store. Open the Support app, scroll to Support Tools, select Reset Password, and then select “Help Someone Else.” The information that you enter won’t be stored on the borrowed device.
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copied from: If you forgot your password and can't sign on to your Apple Account - Apple Support
But, there is also a waiting period included:
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- Confirmation email — You’ll receive a confirmation email (or iMessage for accounts that use only a phone number) with the specific date and time that you can expect to regain access to your Apple Account. This email arrives within 72 hours after you start account recovery.
- Wait period — For your security, account recovery might take several days or longer. This delay is inconvenient, but it’s important so that Apple can keep your account and information safe. Contacting Apple Support can’t help shorten the wait.
- Email and text or automated call when your account is ready — When your account is ready, Apple will contact you with next steps via email and by text or an automated phone call at the phone number used to start account recovery.
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copied from: What to expect during account recovery - Apple Support
User level: Level 1 (4 points)
