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Ahdee18
User level: Level 1 (4 points)

iPad Pro: Onscreen keyboard appears when using external keyboard

Physical keyboard vs. Onscreen Keyboard issue


I recently updated my iPad Pro to OS 27.2.1. I have a external Apple keyboard. Since the update, the onscreen keyboard pops up, everytime I go to type a response to somone or something. I have tried all the online suggestions, about toggling off and on various keyboard settings, restarting the iPad, etc. to no avail. I suspect this is a glitch in the 27.2.1 update! If there is another solution, I would appreciate a solution.

Posted on Nov 10, 2026 7:56 AM

1 reply

kaz-k
User level: Level 9 (53,902 points)

Nov 10, 2026 10:40 AM in response to Ahdee18

Hi,

If you are using an external keyboard (Magic Keyboard or Bluetooth keyboard) on your iPad Pro but the on-screen keyboard (software keyboard on the screen) does not disappear or pops up, please check the settings and connection by following the steps below.


1. Check the hardware keyboard settings


Turn off "Show Keyboard":


Open the Settings app, go to General > Keyboard > Hardware Keyboard, and turn off the "Show Keyboard" (or show on-screen keyboard) toggle.


Check the shortcut settings:


From Settings > General > Keyboard > [All Keyboards], try turning off the **"Shortcuts" and "Predicted Conversion"** toggles.


2. Reset the keyboard connection


Make sure that the external keyboard (Magic Keyboard or Bluetooth keyboard) is connected correctly.


In the case of a smart connector (magnet-adsorbed type), remove it from the iPad once, wipe off the dirt and dust from the terminal, and then click again to reconnect.


In the case of a Bluetooth connection, go to Settings > Bluetooth to "unregister the keyboard (unregister this device)" and try pairing again.


3. Temporarily hide


While entering characters, tap the keyboard icon at the bottom right of the screen (or at the bottom of the screen) and select **"Hid Keyboard"**


4. Reset the settings (if not improved)


If the above does not fix it, there is a possibility of a temporary bug in the system. Settings > General > Transfer or Reset iPad > Reset All Settings may improve if you try it (data and Wi-Fi passwords are retained via iCloud, but some system settings are initial It will be transformed).

Originally posted at discussions.apple.com/thread/256392012