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mmcdermott234
User level: Level 1 (4 points)

My Apple ID is locked and invalid when setting up new iPhone 17

I have recently bought an iphone 17 as my older phone has stopped charging. i tried to transfer the data from the old phone to the new phone but as i started it ran out of charge. i now have a new phone with no login, apps or data from my old phone that i had for 5 years. i know my apple account login but when i go to login it says its locked and i have to unlock it.. when i go to unlock the account it then says the apple account is not valid or supported. i have absolutely no idea what to do.


Posted on Nov 10, 2026 8:53 AM

2 replies

Limnos
User level: Level 10 (462,771 points)

Nov 10, 2026 9:25 AM in response to mmcdermott234

For help with an invalid/not-active/not-supported account you need to contact Apple (the people on this forum are users like yourself).


To reach Apple Support for an account issue:

1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005

2. Select: Disabled Apple ID

3. Select: ”The Apple ID is not active" alert

4. Select: “Continue”

5. Select a chat or telephone call option.


or:

Contact Apple for support and service by telephone --> Contact Apple Support - Apple Support


Originally posted at discussions.apple.com/thread/256392052