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How to cancel Microsoft 365 Personal license purchased from Apple

Many years ago I bought a Microsoft 365 Personal license in a physical Apple Store. It was a one time purchase that is supposed to last indefinitely and there are no recurrent charges. I need to cancel it. It doesn't appear on the list of my current Apple Subscriptions but it does appear in my Microsoft account where it clearly says "Purchased from Apple". I contacted Microsoft and they indicated that it needs to be cancelled directly by Apple. How can I cancel this? Thank you everyone.

1 reply

You can't. You're far beyond the 14-day return policy; physical software packages, once opened, weren't covered by it anyway.


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